What sits between us and users?

The IDE, that spits out compiled code
That we send to a build server
That gets deployed to a dev server
That gets played with
That CI promotes to a test server
That gets kicked back by QA
That we fix and put the ticket back in QA
That we send to the Build server
That gets deployed to a Dev server
That gets played with
That CI promotes to a test server
That goes back to QA, YAY it passes their tests
That goes to staging
That is seen by a product manager
That has release notes created for it
That gets a press release by marketing
That gets deployed to production
That a customer uses and finds a bug with
That opens a support ticket in Zendesk
That gets put on a JIRA board
That gets prioritized and assigned to an engineer
That pulls that ticket into In Progress and and opens